Uber Apologizes After Using Racial Slur To Address Customer’s Complaint

Image via Tero Vesalainen / Shutterstock.com

Uber has been heavily criticized after mysteriously posting a racist tweet in response to a customer complaint.

Uber’s Twitter support account, @Uber_Support, received a complaint about a bad driver and apologized for the terrible experience, but things escalated quickly as its response referred to the user with the N-word.

The support team immediately sent out a second tweet to apologize for the “offensive tweet,” and informed its users that the team was carrying out an investigation to ensure it would not happen again.

Although the tweet has been deleted, social media users were quick to screenshot it. Mashable has attempted to reach out to Uber’s representatives, but no response has been issued about the situation.

However, the publication came up with a theory that the complainant, who currently goes by the handle @realTheeCheney, wanted to troll Uber by changing his display name to something that contained the racial slur. This then prompted an automated response by Uber’s bot system. The complainant perhaps changed their username afterwards to stay under the radar.

So Uber out here callin their drivers Nigger hahaha pic.twitter.com/ByiJCP96gt

— James Andre Jefferson Jr. (@JamesJeffersonJ) April 29, 2019

We'd like to sincerely apologize for the offensive tweet that was sent earlier. We're investigating what happened to make sure it doesn't happen again.

— Uber Support (@Uber_Support) April 29, 2019

Check out the dude's name. The user probably had the name "Nigger" and uber used an automated response to reply to him and then he changed his name to Dick. Also doing a twitter search shows that other people with questionable usernames are trying to do the same thing.

— Xander (@Xenothir) April 29, 2019

[via HotNewHipHop, opening image via Tero Vesalainen / Shutterstock.com] http://www.designtaxi.com/news/404501/Uber-Apologizes-After-Using-Racial-Slur-To-Address-Customer-s-Complaint/

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